Troubleshooting Shipping Issues

This guide provides solutions to common shipping-related problems in ianaiERP.

Common Issues and Solutions

1. Label Creation Failures

If you're having trouble creating shipping labels:

• Verify that all required fields are filled out correctly.

• Check your internet connection.

• Ensure your carrier account is properly connected and has sufficient funds.

2. Third-Party Billing Errors

When encountering issues with third-party billing:

• Double-check the account number and postal code for accuracy.

• Confirm that the third-party account is approved for this billing method.

• Verify that you've selected a carrier and service that supports third-party billing.

3. Rate Discrepancies

If you notice unexpected shipping rates:

• Review your negotiated rates with the carrier.

• Check if the package dimensions and weight are entered correctly.

• Verify that the correct service level is selected.

4. Tracking Information Not Updating

When tracking information isn't updating:

• Allow 24-48 hours for initial tracking updates.

• Verify that the tracking number is entered correctly.

• Check the carrier's website directly for the most up-to-date information.

5. Automation Rule Failures

If your shipping automation rules aren't working as expected:

• Review the rule conditions and ensure they match your intended criteria.

• Check for conflicts with other rules.

• Verify that all necessary actions are included in the rule.

Contacting Support

If you're unable to resolve an issue using this guide, please contact ianaiERP support:

• Email: support@ianaierp.com

• Phone: 1-800-123-4567

• Live Chat: Available on the ianaiERP dashboard

When contacting support, please provide:

• Your account username

• Order number (if applicable)

• Detailed description of the issue

• Any error messages you've encountered

Related Resources

• Carrier Integrations

• Third-Party Billing

• Order Automation

We're constantly updating our troubleshooting guide. If you encounter an issue not covered here, please let us know so we can improve our documentation.