Troubleshooting Shipping Issues
This guide provides solutions to common shipping-related problems in ianaiERP.
Common Issues and Solutions
1. Label Creation Failures
If you're having trouble creating shipping labels:
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Verify that all required fields are filled out correctly.
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Check your internet connection.
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Ensure your carrier account is properly connected and has sufficient funds.
2. Third-Party Billing Errors
When encountering issues with third-party billing:
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Double-check the account number and postal code for accuracy.
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Confirm that the third-party account is approved for this billing method.
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Verify that you've selected a carrier and service that supports third-party billing.
3. Rate Discrepancies
If you notice unexpected shipping rates:
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Review your negotiated rates with the carrier.
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Check if the package dimensions and weight are entered correctly.
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Verify that the correct service level is selected.
4. Tracking Information Not Updating
When tracking information isn't updating:
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Allow 24-48 hours for initial tracking updates.
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Verify that the tracking number is entered correctly.
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Check the carrier's website directly for the most up-to-date information.
5. Automation Rule Failures
If your shipping automation rules aren't working as expected:
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Review the rule conditions and ensure they match your intended criteria.
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Check for conflicts with other rules.
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Verify that all necessary actions are included in the rule.
Contacting Support
If you're unable to resolve an issue using this guide, please contact ianaiERP support:
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Email: info@ianaierp.com
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Contact form: available on the ianaiERP website
When contacting support, please provide:
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Your account username
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Order number (if applicable)
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Detailed description of the issue
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Any error messages you've encountered
Related Resources
We're constantly updating our troubleshooting guide. If you encounter an issue not covered here, please let us know so we can improve our documentation.