Broadcasts & Certificates
Broadcasts are company announcements aimed at everyone or a chosen slice of the organization, with a per-recipient read count. Certificates are numbered, company-branded letters — employment verification, income verification, separation notice and more — built from the employee's own record. Both live under People and print through a template you set up once.
Where it lives
- People → Communication — broadcasts.
- People → Certificates — issued certificates.
- HR Settings → Documents — the default PDF template for broadcasts and each certificate type, plus your custom certificate types.
- The Communication card on the Daily Hub shows each employee the three latest broadcasts meant for them.
Every employee can open Communication and Certificates; the Members roster next to them is for HR admins.
Broadcasts
A broadcast has a Broadcast Type — Policy Update, Announcement, Benefits or Event — an Announcement Title, a Description (line breaks are kept as typed), a Target Audience and an optional Expiry Date.
| Target Audience | Reaches |
|---|---|
| All Employees | Everyone |
| Specific Department | One or more departments |
| Specific Member Group | One or more member groups |
| Specific Employees | Named people |
Choose the audience first — switching it clears any targets you'd picked.
Save Draft keeps it private and editable. Publish Broadcast sends it out, and needs a Description. After the expiry date the broadcast drops off recipients' feeds.
| Status | What you can do |
|---|---|
| Draft | Edit, publish, copy, delete |
| Published | Archive, copy, mark as read |
| Archived | Unarchive (back to published), copy |
A published broadcast can't be edited — copy it and publish a replacement. The document number is assigned automatically.
Opening a published broadcast marks it read for you; Mark as Read does the same on demand. The list's Reads / Recipients column shows who's seen it, and can be filtered by status, category and publish date. PDF Download prints a broadcast on your Communication template.
Certificates
Issue Certificate asks for the employee, the Certificate Type, an optional Purpose (for example "For bank submission", which prints on the letter), and — where your company's country has a second certificate language, such as Korean — the language. The record is saved and the PDF preview opens straight away.
| Built-in type | What it confirms |
|---|---|
| Employment Verification Letter | The employee currently works for the company |
| Income Verification Letter | Employment and base pay |
| Employment History Letter | Position, department and dates of service |
| Length of Service Verification | Hire date and continuous service |
| Separation Notice | Position held and last day of employment |
| Wage and Tax Statement | Wages paid and tax withheld for the tax year |
| Reinstatement Letter | Return to active employment |
You can also add your own types with Add Custom Type — from HR Settings → Documents, or from the type list while issuing.
Certificates can be issued from the Certificates list, a member's Issue Certificate row action, or the employee's detail page. The letter pulls the employee's name, code, department, title and hire date, and your company's name, address, logo and seal.
| Status | What you can do |
|---|---|
| Draft | Edit, delete |
| Issued | Download, void |
| Voided | Download only — kept on file as history |
Voiding can't be undone, and issued or voided certificates can't be deleted, so you keep a permanent numbered record of every letter. The list shows Total Issued, This Month, Pending and Voided counters; its Status filter starts on Issued and Draft, so add Voided to see those.
Document templates
HR Settings → Documents gives each document kind — broadcasts and each certificate type — a Default Template. Add opens the visual designer on a new template, and Edit and Copy work on the selected one. Show archived templates includes inactive templates in the picker. Company-wide print defaults live separately under Settings → Print.
Employment contracts
Contracts for signature are sent from the member's record, not from Certificates — see Onboarding.
Common problems
- "Description is required to publish" — fill in Description, or save as a draft.
- "Select at least one target" — pick departments, groups or employees, or switch to All Employees.
- Edit or Delete is missing on a broadcast — it's already published; copy it instead.
- Reads stay at zero — reads are counted for recipients whose login is linked to an employee record.
- Void is missing — only issued certificates can be voided.
- A voided certificate disappeared — add Voided to the Status filter.